BBike garantía
At [:#brand_name] we design and produce high-performance bicycles made to be enjoyed for many years.
Our warranty policy follows that vision: we aim to solve real customer issues in a fast, clear, and fair way.
This policy explains what the warranty covers, for how long, and how we handle cases.
Validez
The [:#brand_name] warranty covers exclusively
Damage or manufacturing defects at the time of delivery.
Structural defects in carbon frames within the specific period indicated in this policy.
[:#brand_name] does not offer full bicycle returns. Instead, we provide replacement parts (and/or a replacement frame, as applicable) to resolve the specific issue, avoiding the need for the customer to return the entire product.
This policy applies when you purchase a [:#brand_name] bicycle through our official sales channels.
Full Carbono Marcos de fibra (marco y horquilla rígida).
Defectos en la pintura o las calcomanías. (*1)
Componentes. (*2)
Ruedas de fibra de carbono.
Horquillas de suspensión.
Motor y batería.
Componentes eléctricos.
Delivery Warranty (all parts and components)
All parts and components of the bicycle are covered by a 30-day delivery warranty, counted from the delivery date to the customer as stated on the carrier’s delivery record.
This warranty covers:
- Impacts, damage or visible breakages caused during transport.
- Missing parts compared to the configuration specified at the time of purchase.
- Obvious manufacturing defects detectable through a reasonable inspection upon receiving the bicycle.
Once 30 days have passed from delivery, no claims will be accepted for transport damage, missing parts or visible defects, except as provided in the carbon frame warranty.
Structural Warranty for Carbon Frames – 5 years
[:#brand_name] carbon frames (and, when applicable, the rigid carbon fork of the same model) are covered by a 5-year structural warranty from the purchase date indicated on the invoice.
This warranty covers exclusively:
- *Cracks, fractures, delamination or structural failures of the material under normal use conditions and proper maintenance.
If a carbon frame structural warranty claim is approved, [:#brand_name] will offer as a solution a replacement frame (and/or fork, as applicable) of the same model or a current equivalent model.
The [:#brand_name] warranty covers exclusively replacement parts or frames. Full bicycle returns are not offered.
This policy applies to bicycles purchased through [:#brand_name] official sales channels.
Puede iniciar una reclamación de garantía a través del sitio web oficial de Benelli Bike Solicitar garantía o en la tienda representativa oficial de Benelli Bike.
- 01Gather the basic informationBicycle DCR number (identification code located on the QR on the seat tube of the frame).Proof of purchase.Delivery date.Detailed description of the issue.
- 02Take clear photos and/or videosOf the affected area.Of the whole bicycle (when possible).Of the packaging and shipping label if the damage appears to be transport-related.
- 03Complete the warranty form
- 04Our technical team will review the information, may request additional data or images, and will inform you of the action plan: replacement part, replacement frame (if applicable), or service recommendations.
Note: In exceptional force majeure situations, [:#brand_name] will endeavour to offer reasonable alternatives (such as equivalent parts available in other markets or special commercial solutions), without this implying the assumption of obligations beyond those expressly set out in this policy.
To take care of your bicycle and extend its useful life, we recommend:
Having an initial inspection done by a trusted workshop after assembly, checking bolt torque, brakes and drivetrain.
Always respecting the recommended torque values for frames and components, especially carbon.
Avoiding aggressive chemical products when cleaning the frame and components.
Periodically checking the frame and joint areas (head tube, bottom bracket, stays, seat area) for cracks, impacts or deformations.
Stopping use of the bicycle in case of any strange noise, excessive play or visible damage and consulting a technician.
* Note: In exceptional force majeure situations, [:#brand_name] will endeavour to offer reasonable alternatives (such as equivalent parts available in other markets or special commercial solutions), without this implying the assumption of obligations beyond those expressly set out in this policy.
La garantía no será válida si
- 01 Normal wear and tearWear of tyres, tubes, brake pads, rotors, chain, cassette, chainrings, bearings, hubs, bar tape, grips, saddles, etc., as well as cosmetic scratches, normal colour fading or small marks from use.
- 02 Incorrect assembly or improper handlingDamage caused by incorrect assembly, excessive tightening, cutting, drilling or modifications to frames and components not authorised by [:#brand_name].
- 03 Misuse or use beyond the specificationUse in riding styles for which the bicycle was not designed (extreme jumps, bike parks, aggressive downhill, excessive load, etc.), as well as competitive use when the model is not specifically intended for competition.
- 04 Accidents and external causesDamage resulting from crashes, falls, severe impacts, fires, extreme weather events or other circumstances unrelated to product manufacturing.
- 05 Modifications with non-original components or partsDamage caused by installing incompatible or low-quality parts that compromise the integrity of the frame or system (for example, forks with non-recommended travel, unsuitable seatposts, incompatible stems, etc.).
- 06 Lack of proof of purchaseClaims in which the purchase cannot be proven by an invoice, receipt or official document.
- 07 Claims submitted out of timeTransport damage, missing parts or visible defects reported more than 30 days after delivery.
- 08 Impossibility of fulfilment due to force majeureCases where [:#brand_name] cannot provide the replacement due to extraordinary situations beyond its reasonable control, such as armed conflicts, natural disasters, severe import/export restrictions, international sanctions, total border closures, among others.
* Note: In exceptional force majeure situations, [:#brand_name] will endeavour to offer reasonable alternatives (such as equivalent parts available in other markets or special commercial solutions), without this implying the assumption of obligations beyond those expressly set out in this policy.
ANEXO
Lista 1: LÍMITES DE PESO ESTRUCTURAL
| Criterios | Límite de peso total | |
|---|---|---|
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; sin horquilla rígida de «fibra de carbono» | 120 kg | |
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; sin llanta de «fibra de carbono» | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700 °C, sin manillar de fibra de carbono | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700 °C; sin tija de sillín de fibra de carbono | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700 °C, sin sillín de fibra de carbono | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; con horquilla rígida de «fibra de carbono» | 90 kg | |
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; con llanta de «fibra de carbono» | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; con manillar de «fibra de carbono» | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; con tija de asiento de «fibra de carbono» | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700C; con sillín de «fibra de carbono» | ||
Cualquier bicicleta de 20 o 24 pulgadas; con marco de «aluminio» | 90 kg | |
Cualquier bicicleta de 20 o 24 pulgadas; con cuadro de «carbono» | ||
Todas las bicicletas de 16 pulgadas | 60 kg | |
Todas las bicicletas de 12 pulgadas | 45 kg | |
| Característico | Límite de peso de carga | |
|---|---|---|
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700 °C, con puntos de anclaje en el cuadro. | Portaequipajes trasero de 25 kg | |
2,3 kg en bolsa para sillín | ||
Cualquier bicicleta de 27,5 pulgadas, 29 pulgadas o 700 °C; sin puntos de montaje en el bastidor. | Portaequipajes traseros de 15 kg instalados con abrazaderas | |
2,3 kg en bolsa para sillín | ||
Cualquier bicicleta de 20 o 24 pulgadas | 2,3 kg en bolsa para sillín | |
Cualquier bicicleta de 12 o 14 pulgadas | 0 kg | |
Spirit of the [:#brand_name] Warranty
- Listen to the customer, understand the problem and provide a clear answer.
- Offer a concrete solution, sending only the parts that are truly needed.
* Note: If you have any questions about any point in this policy or about a particular case, our customer support team will be available to help you and guide you through the process.